We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our website, register on the website, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our website. Users may visit our website anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain website related activities.
When users visit the Site, log files are stored on the web server, saving details such as, IP address, browser type, referring page and time of visit. This information is not used to track individual visitors to this site.
Cookies may be used to remember visitor preferences when interacting with the website.
Additionally when users fill out our contact forms on the website, we collect certain information including name, telephone number, email, and company name.
When placing an order with us we record details on our secure Customer Relationship Management system. Details include business name, registered trading address, tel/fax numbers, web URL, contact name and personal email. We refer to this information as “Order Information.”
Some of the marketing data that we hold has been purchased from external marketing companies. This purchased data is opt-in, meaning recipients have given permission for their contacts to be included within a database. We will only send information which we feel is relevant and that the user might be interested in.
We use the Order Information that we collect generally to fulfil any orders placed with us (including arranging for delivery and providing invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with clients; when in line with the preferences they have shared with us, provide information or advertising relating to our products or services. Users will only receive marketing emails from us if they have selected the ‘opt-in’ checkbox included on our forms.
We use the Device Information that we collect to help us improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Cookies may be used to enhance the visitor’s experience when using the website and/or to enable a shopping basket system or features such as expanding menus. These session cookies expire after a browser session so would not be stored longer term. For this reason session cookies may sometimes be considered less privacy intrusive than persistent cookies. They are sometimes known as benign cookies.
We do not sell, trade, or rent Users Personal Identification Information to others. We share your Personal Information with our sister companies, JP Concrete, Citi Hoard and CBS Retaining Walls, as well as our credit insurance company.
If a page of our website contains a link to the Google Analytics tracking code we are using Google, as a third party vendor of visitor logging.
We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from and the pages they visited. We do not share personal data with Google. You can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
Finally, we may also share Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our website.
Our website operates on a secure linux server which is updated on a daily basis with any operating system updates or security patches that need applying.
Users may find advertising or other content on our website that links to the websites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these websites and are not responsible for the practices employed by websites linked to or from our website. In addition, these websites or services, including their content and links, may be constantly changing. These websites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our website, is subject to that website’s own terms and policies.
We use Personal Information to provide clients with news and special offers we believe may be of interest in the form of email newsletters. Users will only receive emails from us if they have ‘opted in’. Users can then opt out of targeted advertising at any time by clicking on the unsubscribe link in the top of our newsletter emails.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through us), or otherwise to pursue our legitimate business interests listed above.
When you fill out a contact form through the Site, or give us details over the phone, we will maintain your Order Information for as long as is necessary unless or until you ask us to delete this information.
By using this website, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our website. Your continued use of the website following the posting of changes to this policy will be deemed your acceptance of those changes.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at [email protected] or by mail using the details provided on our contact page.